Helpdesk ACL Welcome (Expats)

Helpdesk ACL Welcome (Expats)

Services for new arrivals to Luxembourg

Whether you have recently arrived in Luxembourg or have already been living here for years, keeping mobile plays a crucial role in helping you get the most out of your time here, whether for business or leisure purposes.

With over 180,000 members, the ACL offers a 24/7 emergency assistance scheme, keeping you mobile wherever you may be and whenever you may need it. The ACL is absolutely aware of the difficulties that new arrivals to Luxembourg might encounter and is happy to serve as a point of contact.

Assistance service for new arrivals

Luxembourg attracts large numbers of expatriates who have decided to move to the country as a result of its high levels of economic growth.
In addition to its standard 24/7 roadside assistance, the ACL offers the following services for new arrivals in order to provide them with the best possible assistance:

Mobility support

  • ACL Home Assistance 24/7

  • In the event of a household breakdown/failure (méi e kurzen link)

  • Buying/selling a 2nd-hand vehicle :

  • Neutral advice & technical inspections (méi ee kuerzen link)

  • Going on holiday:

  • Road traffic news, tailored routes, tourism services (méi ee kuerzen link)

  • Discounted rates on vehicle rental for members (within Luxembourg and worldwide)

  • Issuing international driving licences (méi ee kuerzen link)

  • Issuing motorway stickers, toll systems, environmental labels, rescue cards etc.

  • Information on vehicle registrations etc.

  • Legal information on all mobility-related matters

Travel assistance & insurance:

  • Health insurance - travel the world with peace of mind thanks to the special insurance we offer for members and their whole families (daily and annual rates)

  • Baggage insurance and cancellation 

  • Travel planning tips and tourist information 

  • Exclusive tours in Luxembourg, surrounding areas and  tours to long-haul destinations 

  • Travel cancellation insurance Mapfre

  • Health-travel insurance DKV


Member benefits & discounts:

  • Partner discounts offering you savings on hotels, theme parks, vehicle rental, mobility services, Show your Card, etc. both within Luxembourg and worldwide

  • Partner discounts in the U.S. and Canada (AAA)

  • The ACL Shop, selling travel and driving and safety accessories (road maps, guides, books, navigation systems and gift ideas)

  • Pet-related information and services: Discounts and offers from our partners, such as pet-friendly holiday rentals, walking services, information on emergency services, etc.


Relocation services


The ACL and its partners have joined forces to offer a series of tailored solutions for expats and newcomers relating to the following:

  • Relocation coaching

  • Home search assistance, moving-in inspection assistance etc.

  • Connecting to utility services:

  • Commune registration, multimedia connection, tax card, bank account, health care insurance, business visa, immigration services, child allowance etc.

  • Childcare establishment: school visits, Kindergarten search etc.

  • Discover the neighbourhood – and Discover Luxembourg Tours

ACL and its partners are happy to help expatriates by offering a package of moving services at exclusive member rates.
Further information
For more information or to know our general conditions, call +352 450045-1 or fill in this form:

(*) The personal data collected via the website will be processed to ensure the proper performance of ACL's services and their development, and for no other purpose. ACL guarantees that your data will be processed in accordance with the applicable data protection regulations. Please refer to our clauses on confidentiality and protection of personal data and to ACL's general terms and conditions.

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